United Arab Emirates Ministry of Health
The Ministry of Health Implements Standardization and IT Governance with
End-user IT Analytics
The Ministry of Health selected the Nexthink end-user IT analytics solution to improve visibility of the IT services used in their environment (endpoints, software, and printers) and to understand how the infrastructure is operating in real-time, from the end-user perspective.
Ministry of Health
United Arab Emirates
The Ministry of Health is the main industry regulator and healthcare services provider in the United Arab Emirates. Responsible for delivering a cost-effective and world-class standard of healthcare to over 9 million residents, the Ministry of Health is committed to building and improving healthcare infrastructure, expertise and services to fulfill the growing needs and expectations of both the population and healthcare professionals.
The Ministry of Health has a highly complex IT infrastructure comprised of 10,000 end-users in over 40 sites (administrative facilities, hospitals, clinics and prime medical centers) throughout the UAE. The IT department is responsible for delivering software and services to end-users that enable them to do their jobs and in turn, better support healthcare providers and patients. Critical applications include the Microsoft ERP system and healthcare applications integrated into the Smart Patient Portal and e-Services.
“We are continually evolving our IT environment to improve the quality of healthcare services delivered to the population every day. Our end-users need access to the healthcare information system at all times to ensure the best patient care. We were looking for a solution that could provide visibility to help us verify the proper functioning of our IT system.”
After a presentation and a demonstration from its trusted partner Emitac Enterprise Solutions, the Ministry of Health selected the Nexthink end-user IT analytics solution. The IT team immediately saw the benefits that IT analytics could bring in terms of understanding more about the IT services used in their environment (endpoints, software, and printers) and how the infrastructure is operating in real-time, from the end-user perspective. The Ministry of Health needs complete and comprehensive visibility of the IT infrastructure to make business decisions based on accurate data and to ensure the delivery of healthcare services. Nexthink’s real-time IT analytics in the form of reports and dashboards provide essential visibility and insight for IT governance and compliance. This enables the IT team to precisely measure the effectiveness of IT operations, support, and security from the end-user perspective.
“IT analytics have greatly helped us implement standardization in our environment. We are now able to accurately monitor our assets and understand how they are utilized in real-time. This has led to significant cost savings related to bandwidth, software and hardware.”
“Nexthink helps our IT team in solving problems as they occur and preventing the spread of incidents that could impact the level of service we provide to
healthcare facilities and therefore the general population.”
“IT analytics have greatly helped us implement standardization in our environment,” said Matar Sultan AlKhaili, Infrastructure & Operation Manager at the
Ministry of Health, UAE. “We are now able to accurately monitor our assets and understand how they are utilized in real-time. This has led to significant cost
savings related to bandwidth, software and hardware.”
“Nexthink is a brilliant solution that enables my team to monitor our infrastructure and endpoints in a very smart way. Understanding the end-user perspective in our environment has been extremely valuable in helping us build our strategies and plan for the future.”
About Emitac Enterprise Solutions
Emitac Enterprise Solutions (ESS), part of Emitac Group, has established itself as a leader in delivering IT infrastructure services and solutions to clients in the UAE since 1976. EES designs build and provides solutions for business applications and core infrastructure including systems and storage, data centers and enterprise-wide communication and networking. EES’s in-depth industry knowledge, technical expertise, and flexible delivery models help customers harness the best out of their IT investments by creating a reliable and scalable infrastructure.