United Arab Emirates Ministry of Health

The Ministry of Health Implements Standardization and IT Governance with
End-user IT Analytics

The Ministry of Health selected the Nexthink end-user IT analytics solution to improve visibility of the IT services used in their environment (endpoints, software, and printers) and to understand how the infrastructure is operating in real-time, from the end-user perspective.

ORGANIZATION

Ministry of Health

INDUSTRY

Public Sector

LOCATION

United Arab Emirates

KEY CHALLENGES

  • Visibility of the entire IT infrastructure and end-user endpoints in a centralized manner
  • Verify proper functioning of IT systems and delivery of service
  • Standardize IT environment, improve efficiency and reduce costs

    • Context

    The Ministry of Health is the main industry regulator and healthcare services provider in the United Arab Emirates. Responsible for delivering a cost-effective and world-class standard of healthcare to over 9 million residents, the Ministry of Health is committed to building and improving healthcare infrastructure, expertise and services to fulfill the growing needs and expectations of both the population and healthcare professionals.

    The healthcare industry faces significant pressures relating to cost, regulations, quality, accountability, and the integration of disparate information and communication technologies (ICTs). In support of the UAE government’s strategy to increase effectiveness and efficiency while improving the quality of services provided to the population, the Ministry of Health embraces the latest technologies in delivering a range of innovative healthcare services. The Smart Patient Portal and e-Services improve the coordination and delivery of data to save time and ensure the continuity of healthcare services provided. Patients and healthcare providers can quickly and easily access a variety of information and services available from the Ministry of Health without leaving their home or office.

    Challenge

    The Ministry of Health has a highly complex IT infrastructure comprised of 10,000 end-users in over 40 sites (administrative facilities, hospitals, clinics and prime medical centers) throughout the UAE. The IT department is responsible for delivering software and services to end-users that enable them to do their jobs and in turn, better support healthcare providers and patients. Critical applications include the Microsoft ERP system and healthcare applications integrated into the Smart Patient Portal and e-Services.

    “We are continually evolving our IT environment to improve the quality of healthcare services delivered to the population every day. Our end-users need access to the healthcare information system at all times to ensure the best patient care. We were looking for a solution that could provide visibility to help us verify the proper functioning of our IT system.”

    Ali Alajme

    IT Director, Ministry of Health, UAE

    Surging economic growth and development in recent years has resulted in an increasing workforce in the UAE. The Ministry of Health must continually evolve to support the evolving healthcare needs of the population. With a large number of end-users working in disparate facilities, managing and maintaining the IT infrastructure was a challenge. A government entity, the Ministry of Health has a policy to minimize the number of solutions and technologies used to save costs and resources. To standardize its IT environment, a solution was needed that could provide visibility of the entire IT infrastructure and end-user endpoints in a centralized manner.

    Choosing Nexthink

    After a presentation and a demonstration from its trusted partner Emitac Enterprise Solutions, the Ministry of Health selected the Nexthink end-user IT analytics solution. The IT team immediately saw the benefits that IT analytics could bring in terms of understanding more about the IT services used in their environment (endpoints, software, and printers) and how the infrastructure is operating in real-time, from the end-user perspective. The Ministry of Health needs complete and comprehensive visibility of the IT infrastructure to make business decisions based on accurate data and to ensure the delivery of healthcare services. Nexthink’s real-time IT analytics in the form of reports and dashboards provide essential visibility and insight for IT governance and compliance. This enables the IT team to precisely measure the effectiveness of IT operations, support, and security from the end-user perspective.

    “IT analytics have greatly helped us implement standardization in our environment. We are now able to accurately monitor our assets and understand how they are utilized in real-time. This has led to significant cost savings related to bandwidth, software and hardware.”

    Matar Sultan AlKhaili

    Infrastructure & Operation Manager, Ministry of Health, UAE

    “We are continually evolving our IT environment to improve the quality of healthcare services delivered to the population every day,” said Ali Alajme, IT Director at the Ministry of Health, UAE. “Our end-users need access to the healthcare information system at all times to ensure the best patient care. We were looking for a solution that could provide visibility to help us verify the proper functioning of our IT system.”

    “Nexthink helps our IT team in solving problems as they occur and preventing the spread of incidents that could impact the level of service we provide to
    healthcare facilities and therefore the general population.”

    Mubaraka M. Ali Ibrahim

    Director, Health Information Systems Department, Ministry of Health, UAE

    Benefits

    “IT analytics have greatly helped us implement standardization in our environment,” said Matar Sultan AlKhaili, Infrastructure & Operation Manager at the
    Ministry of Health, UAE. “We are now able to accurately monitor our assets and understand how they are utilized in real-time. This has led to significant cost
    savings related to bandwidth, software and hardware.”

    Nexthink provides visibility of the entire IT infrastructure and is used to check the health of PCs and laptops and to ensure the delivery of software and services to end-users. Nexthink’s IT analytics help the Ministry of Health to easily verify which systems are running on which machines, and to see any blocks or issues in the IT environment. This is an important element to ensure that critical healthcare services are running smoothly. “Nexthink’s IT analytics provides accurate data of our IT infrastructure,“ said Mubaraka M. Ali Ibrahim, Director, Health Information Systems Department at the Ministry of Health, UAE. “This is a critical element to ensure our services are running smoothly. Nexthink helps our IT team in solving problems as they occur and preventing the spread of incidents that could impact the level of service we provide to healthcare facilities and therefore the general population.” “Nexthink is a brilliant solution that enables my team to monitor our infrastructure and endpoints in a very smart way,” said Eng. Younes M. Al Amiri, IT Manager at the Ministry of Health, UAE. “Understanding the end-user perspective in our environment has been extremely valuable in helping us build our strategies and plan for the future.”

    “Nexthink is a brilliant solution that enables my team to monitor our infrastructure and endpoints in a very smart way. Understanding the end-user perspective in our environment has been extremely valuable in helping us build our strategies and plan for the future.”

    Eng. Younes M. Al Amiri

    IT Manager, Ministry of Health, UAE

    About Emitac Enterprise Solutions

    Emitac Enterprise Solutions (ESS), part of Emitac Group, has established itself as a leader in delivering IT infrastructure services and solutions to clients in the UAE since 1976. EES designs build and provides solutions for business applications and core infrastructure including systems and storage, data centers and enterprise-wide communication and networking. EES’s in-depth industry knowledge, technical expertise, and flexible delivery models help customers harness the best out of their IT investments by creating a reliable and scalable infrastructure.

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