IT Service Desk
Integrated Customer Experience Desk
Transformational contact center services in a hybrid IT environment
Delivering enterprise business outcomes through transformational contact center services in a hybrid IT environment.
Our managed services experience -as -a -service is designed to:
Simplify Monitoring
Simplify the monitoring, management and operation of your end-to-end hybrid IT environments.
Automate Platforms
Enhancing your IT and business functions through improved agility and scalability with our automated platforms and processes together with analytics driven insight and reporting.
Service Delivery
Ensure service delivery consistency across the business units with risk mitigation strategy that will allow IT demands to meet the business outcomes.
Integrating Service Test
Emitac’s Integrated services desk (Helpdesk + NOC ) services provides you with the right combination of people, processes, and technology to support enterprises business objectives.
Evolve Your contact Center
We evolve and support your contact center with the right use of Chatbots, Artificial Intelligence (AI) and self-healing techniques to deliver exceptional Digital customer experiences as a critical component of business success.
Our Integrated Customer Experience Desk will help to proactively understand and automatically measure your service-level quality digital experiences across three dimensions:
Availability
Is it up and running?
Functionality
Is it working right?
Speed
Is it working fast enough?
Availability
Is it up and running?
Functionality
Is it working right?
Speed
Is it working fast enough?
Modern Workplace Solution
The workplace scenario is constantly changing, the teams are increasingly distributed and diversified in nature.
Emitac workplace solutions provide a digital, flexible workplace that results in higher productivity.
The solutions provide seamless communication and collaboration capability across multiple devices.
The environment enables teams to work in a secure, highly reliable and engaging environment.
