IT Service Desk

Integrated Customer Experience Desk

Transformational contact center services in a hybrid IT environment

Delivering enterprise business outcomes through transformational contact center services in a hybrid IT environment.

Our managed services experience -as -a -service is designed to:

Simplify Monitoring

Simplify the monitoring, management and operation of your end-to-end hybrid IT environments.

Automate Platforms

Enhancing your IT and business functions through improved agility and scalability with our automated platforms and processes together with analytics driven insight and reporting.

Service Delivery

Ensure service delivery consistency across the business units with risk mitigation strategy that will allow IT demands to meet the business outcomes.

Integrating Service Test

Emitac’s Integrated services desk (Helpdesk + NOC ) services provides you with the right combination of people, processes, and technology to support enterprises business objectives.

Evolve Your contact Center

We evolve and support your contact center with the right use of Chatbots, Artificial Intelligence (AI) and self-healing techniques to deliver exceptional Digital customer experiences as a critical component of business success.

Our Integrated Customer Experience Desk will help to proactively understand and automatically measure your service-level quality digital experiences across three dimensions:

Availability

Is it up and running?

Functionality

Is it working right?

Speed

Is it working fast enough?

Availability

Is it up and running?

Functionality

Is it working right?

Speed

Is it working fast enough?

Modern Workplace Solution

The workplace scenario is constantly changing, the teams are increasingly distributed and diversified in nature.

Emitac workplace solutions provide a digital, flexible workplace that results in higher productivity.

The solutions provide seamless communication and collaboration capability across multiple devices.

The environment enables teams to work in a secure, highly reliable and engaging environment.

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