Reflexion CAFM

100% Guaranteed Tenant Satisfaction

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A Platform that takes care of all Computer Aided Facilities Management needs

A-State-Of-Art, Integrated Service Application Software Platform that takes care of all CAFM needs of Property Developers or FM Companies with modules such as Asset Management, Help Desk, RM, PPM, Sub Contracting and Customer Contract Management.

Reflexion CAFM comes with Brilliant Mobility Apps for Customers and Field Technicians.

REFLECTION CAFM FOR PROPERTY OWNERS & DEVELOPERS

Reflexion CAFM System for Property Owners and Developers is specifically designed for FM Departments of these companies and is an ideal application for managing FM Operations, FM Service Provider Contracts and will facilitate the serving of tenants better and meeting their objectives.

MODULES

With its base modules, while making sure that the Asset, Help desk, Reactive Maintenance are well within the control of the central FM services unit regardless of which team or Sub Contractor is involved in delivering the maintenance services as to the tenants.
Reflexion Core Modules
  • Facilities (Location) Setup Management
  • Service Categories Management
  • Technical Resources /Technical Staff Management
  • Assets Management
  • Service Provider Contract / PRS Management
  • Preventive Maintenance Management/ Statutory Reactive Maintenance Management
  • Notifications
  • Energy & Sustainability Management
  • Management Reports
  • Performance Review Dashboard (Always on Management Dashboard)
Reflexion Optional Modules
  • Inspection & Audit Portal (linked to Inspection & Audit Mobility App)
  • BMS / Remote Asset Monitoring System Interface
  • Document Central (Central Document Repository)
Direct Access Portals
  • Service Provider / Sub Contract Portals
  • Management / Technical Team Approval Portals
Mobility Solutions
  • Customer App (iOS / Android)
  • Field Technician App for Staff / SP Staff (iOS / Android)
  • Asset Tagging Mobility Application – Staff / SP Staff (iOS / Android)
  • Inspection and Audit Mobility App (iOS)

IMPLEMENTATION BENEFITS

Asset Life Protection
  • Asset Life and Maintenance Management made very easy
  • Paperless, simplified Preventive Maintenance system
  • Control the Service Providers maintenance behaviour through automated Performance Rating System (PRS)
  • Simple Mobile App based Service performance
  • Timely information to the technicians and supervisors
  • Management level escalation of Elapsed Maintenance
  • Automated SCADA / BMS reporting into Work Order Management
  • Digitalized WO Approvals from anywhere anytime
Customer Experience
  • Simple Mobile App based Service Request Reporting
  • Tenants ability to follow-up and escalation via App & Portal
  • Easy feedback and satisfaction star rating on fingertip
  • Predefined SLA based on the ‘type of Tasks’ and ‘location criticality’
  • Built-in VIP service management workflow
  • Timely notification on critical statuses to Tenants
  • Sophisticated features such as Geo mapping, photographs request status and history for superior customer experience
Cost and Operational Benefits
  • Resources Efficiency Analysis
  • Touch time Analysis & removing bottlenecks
  • Timely Preventive Maintenance & automatic trigger of high maintenance costing assets
  • Management Approvals for all Service Provider quotations & ‘out of Scope’ works with multi level hierarchy
  • Integration of all data sources into a single system (e.g., Help Desk, Customer App, Audit etc.)

FUTURE PROOFING & ROI

‘Property Developer Centric’ CAFM
Protect Asset Life
Approximate saving by protecting the life of the asset through a scientific method of executing and monitoring PPM can be up to 15% of the total asset value.
Secure the Spent on Service Providers
Estimates are that unmonitored service providers can eat up approximately 20% of the value that the company should get by engaging a FM Service provider through proper system to track, monitor, analyze, penalize etc…
Energy Saving

Better maintained Assets will also consume less electricity, water etc.. and the can be easily up to 10% of the utility bill.

Brand Value
By maintaining excellence in FM operations, the assets look and feel is kept young which directly impacts reputation, prestige and brand value.

REFLECTION CAFM FOR FM SERVICE PROVIDERS

Reflexion CAFM System specifically designed for FM Services Providers and is an ideal application for managing FM contracts and will facilitate the FM business in serving their end customers better and meeting their business objectives.

MODULES

With its base modules, while making sure that the Asset, Help desk, Reactive Maintenance are well within the control of the central FM services unit regardless of which team or Sub Contractor is involved in delivering the maintenance services as to the tenants.
Reflexion Core Modules
  • Service Categories Management
  • Technical Resources Management
  • Sales CRM Management
  • Customer Contracts Management
  • Customer Billing Management
  • Sub-Contractors Management
  • Helpdesk / Reactive Maintenance Management
  • Preventive Maintenance Management
  • SMS / Email Notification Interface
Mobility Solutions
  • Customer App (iOS / Android)
  • Field Technician App for Staff (iOS / Android)
Management Access
  • Management Approval Portal
  • Management Reports
  • Performance Review Dashboard (TV based)
Reflexion Optional Modules
  • Sub-Contractors Management
  • Sub-Contractor Portal
  • ERP Interface
    • Inventory
    • Accounts Receivables
    • Accounts Payables
  • Document Central
  • Payment Gateway Interface

IMPLEMENTATIONS BENEFITS

Sales Process Management
  • All Enquiries within a Single System
  • Contracts & Out of Scope Estimation Process
  • System based Quotation & Quotation Approval Process
  • Contract Billing Setup and Reminders
  • Out of Scope Billing
  • Customer Follow-up
  • Quotation Revision
  • Sales Closing
Customer Satisfaction leading to Renewals
  • Simple Mobile App based Service Request Reporting
  • Easy feedback and satisfaction star rating on fingertip
  • SLA Measurement based on the ‘type of Tasks’
  • Portal Access for Quotation Approval and Credit Card Payment
Cost and Operational Benefits
  • Resources Efficiency / Movement Analysis
  • Touch time Analysis & removing bottlenecks
  • Contract Costing Analysis
  • Cost Analysis by cost type
  • Customer Overall Profitability (Contracts & Out of Scope Jobs)

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